Frequently Asked Questions
Your guide to a seamless shopping experience with Jelita Wardrobe.
How do I determine the right size for my clothing?
We provide a detailed size chart on every product page. We recommend measuring yourself and comparing it to our guide, as our contemporary cuts may vary slightly between collections.
What is the standard shipping timeframe?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on the destination.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery, provided the items are unworn, unwashed, and have all original tags attached. Please note that sale items are final sale.
Which payment methods do you accept?
Jelita Wardrobe accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and select 'Buy Now, Pay Later' services at checkout.
How should I care for my Jelita Wardrobe garments?
To maintain the quality of our fabrics, we recommend hand washing in cold water or using a delicate machine cycle. Always air dry and iron on a low heat setting unless specified otherwise on the care label.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.